Frequently Asked Questions

Who can come to Varsity?

Students, friends, family, staff members, and alumni from both Universities can come to Varsity. Only staff and students can buy tickets. Friends, family, and alumni must get a current student or staff member to purchase a ticket on their behalf.

What happens if I’ve lost a ticket?

Except for Ice Hockey, all tickets will be electronic and stored on your phone. Ice Hockey will require you to print your ticket before the event. We do not take responsibility for lost tickets, so please keep them safe.

Do I have to use my university email address?

Yes. In order to verify your current student/staff status, you must purchase tickets using your current university email address.

Can I use my e-ticket or online ticket receipt for entry?

Yes, except for Ice Hockey. Entry to Ice Hockey will require a printed copy of your Gigantic ticket.

Do I have to print out my ticket for Ice Hockey?

Yes, you must bring a printed copy of your Gigantic ticket to the Ice Hockey match. You will not be allowed entry with a digital ticket. Each customer must gain entry with a valid individual printed ticket – this includes friends, family, and alumni.

Do I need to bring ID with me to the events?

Yes, you may be asked to provide your student and/or photo age ID at the events, so please make sure you always have these on you.

Is there reserved seating available at Varsity events?

We’ve avoided reserving seats so you can sit where you like and close to friends, but please be considerate and don’t leave gaps between seats.

Can I book accessibility-friendly seating?

Yes. All of the varsity venues are accessibility-friendly and we can provide you with a more comfortable space to watch the action from. Please email us at [email protected] so that we can arrange seating and make your experience as comfortable as possible.

Can I bring a bag with me to Varsity?

Yes, however no rucksacks or bags larger than 35cm x 40cm x 19cm will be allowed into the venues.

Your bags will be searched. To avoid queues please refrain from unnecessarily bringing bags to Varsity events.

Laptops are not permitted at the Motorpoint Arena – you will be turned away if you try to gain entry with a laptop.

Can I bring food & drink with me to Varsity?

No food or drink will be allowed through entry points. Bag searches are in operation.

Can I bring nonstudent/staff guests with me to Varsity?

Yes. Friends, family, and alumni are welcome to Varsity events; however, they must get a current student or staff member to purchase a ticket on their behalf.

You must enter as a group to each event and inform door staff who your guests are. Each guest must have a valid individual printed ticket for entry to Ice Hockey.

Guests may be asked to provide their photo age ID at the events, so please make sure they are carrying them.

Students/staff are responsible for the behavior of their guests at the Notts Varsity Series and will be held accountable should any incidents arise.

Do you offer season tickets?

Seasons tickets are not available for this series. You can buy individual tickets for the specific events that are of interest to you, allowing you to tailor your Varsity experience.

What is the maximum number of tickets I can buy?

You can buy up to five tickets.

Can I get a refund on my ticket?

No. Varsity tickets are non-refundable.

I haven’t received my confirmation email?

Please be sure to check your junk/spam folder if you do not receive an email.

You can resend your order confirmation email by using the order tracker or logging into your Gigantic account if you have one. If you don’t have the details of your order to hand, [email protected] can email you a list of all your outstanding orders. 

If you still receive nothing or think you may have entered your email address incorrectly, please email Gigantic customer service.

Who can I contact for more info?

If you have any further questions, please email [email protected]