Frequently asked questions

Who can come to Varsity?

Students, friends, family, staff members and alumni from both Universities can come to Varsity. For all fixtures there are a limited number of tickets available for UoN and NTU friends, family, alumni and staff.

What is the maximum number of tickets I can buy?

Students and staff can buy up to five tickets.

Can I get a refund on my ticket?

No, unfortunately Varsity tickets are non-refundable.

If I’ve purchased multiple tickets for my group, how does this work?

For Varsity Ice Hockey, if you’ve purchased more than one ticket, you’ll receive an individual ticket per person. You must make sure that all guests have their own ticket available to display on their device. Please note that the group booker can’t display all tickets on a single device. You can transfer tickets to your friends using the FIXR app.

Can I transfer my ticket to another person?

Yes, you can transfer your ticket in FIXR to another person using the FIXR app. For Varsity Ice Hockey, all ticket transfers must be completed and accepted by the recipient before 2pm on Friday 3 January. Each customer must gain entry with a valid individual ticket (see above) – this includes friends, family, alumni and staff.

I haven’t received my confirmation email?

Please be sure to check your junk spam folder if you don’t receive an email containing your eticket.

If using the FIXR app, please check the ‘Tickets’ tab for all active tickets.

If you still receive nothing or think you may have entered your email address incorrectly, please contact FIXR.

I’m having problems with my ticket, what do I do?

If you’re experiencing problems with ticket transfers, ticket information, or any issue linked to your FIXR ticket, please contact FIXR directly at: [email protected]

What happens if I’ve lost a ticket?

All tickets for the Varsity Series will be sold exclusively through FIXR and will be electronic. You’ll be required to display your ticket to door staff. We don’t take responsibility for lost tickets, so please keep your tickets safe.

Do you offer season tickets?

Seasons tickets aren’t available for this series. You can buy individual tickets for specific events which interest you, allowing you to tailor your varsity experience.

How does the VIP Suite raffle work?

Raffle tickets are available to purchase through SUMS. A winner will be drawn before 30 January 2023 and contacted by a member of the Varsity events team.

Can I buy merch?

Yes, UoN Varsity Merch will be available to purchase from Portland Clothing leading up to all Varsity events.

The merch stand will be available at the Varsity Ice Hockey game for last minute purchases.

When will the rest of the Varsity fixtures be available to purchase?

Tickets for the remaining fixtures will be available early 2023.

Do I need to bring ID with me to the events?

Yes, you may be asked to provide your student and/or photo age ID at the events, so please make sure you have these on you at all times.

Is there reserved seating available at Varsity events?

We have avoided reserving seats so you can sit where you like and close to friends, but please be considerate and do not leave gaps between seats.

Can I bring food and drink with me to Varsity?

No food or drink will be allowed through entry points and your bags will be searched. To avoid queues please refrain from bringing bags to Varsity events if not necessary.

Can I bring a bag with me to Varsity?

Yes, however no rucksacks or bags larger than 35cm x 40cm x 19cm will be allowed into the venues, and your bags will be searched. To avoid queues please refrain from bringing bags to Varsity events if not necessary.

Laptops are not permitted at the the Motorpoint Arena Nottingham – you will be turned away if you try to gain entry with a laptop. Please note there are no lockers or storage locations to leave bags on site.

Can I bring non-student or staff guests with me to Varsity?

Yes. Friends, family, alumni and staff are welcome to attend the Varsity Series, however they must get a friends, family and staff ticket for the respective University they are supporting. Please be aware that this is a student event and language and behaviour may not be appropriate for all ages.

Guests may be asked to provide their photo age ID at the events, so please make sure they have these on them at all times.

Who can I contact for more info?

If you have any further questions not related to a FIXR enquiry, please contact: [email protected]